Privacy Policy
Last Updated: May 9, 2026
1. Introduction
Welcome to Compass Digital. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us through any communication channel, including SMS/text messaging.
By accessing our website, submitting your information through our forms, or opting into our SMS messaging program, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you visit our website.
Information You Provide Directly
When you interact with our website, fill out a form, request a consultation, or opt into our communications, you may provide us with personal information including:
- Full name
- Email address
- Phone number (including mobile number)
- Business name and address
- Job title or role
- Information about your business needs and goals
Information Collected Automatically
When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring website URL, pages visited, time spent on each page, and general geographic location.
Information Collected Through SMS/Text Messaging
When you opt into our SMS messaging program, we collect your mobile phone number, your consent to receive text messages, the date and time of your opt-in, the method through which you opted in, and any responses or messages you send to us via text.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and improve our services: Delivering the AI consulting, automation, and digital marketing services you requested.
- To communicate with you: Responding to inquiries, sending appointment confirmations and reminders, and providing service updates.
- To process transactions: Processing payments, sending invoices, and managing your account.
- To personalize your experience: Tailoring our website content and recommendations to your business needs.
- To comply with legal obligations: Complying with applicable laws, regulations, or enforceable governmental requests.
- To protect our rights and safety: Detecting and preventing fraud, security issues, or technical problems.
4. SMS/Text Messaging Opt-In and Privacy
This section specifically addresses how we handle information related to our SMS/text messaging program.
Opt-In Consent
By providing your mobile phone number and opting into our SMS messaging program, you consent to receive text messages from Compass Digital. These messages may include appointment confirmations, reminders, responses to your inquiries, service updates, and promotional messages (only if you have specifically opted in to receive marketing messages).
No Sharing of SMS Opt-In Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
To be explicitly clear: We do NOT sell, rent, lease, trade, or otherwise share your mobile phone number, SMS opt-in consent, or any data collected through our text messaging program with any third-party companies, affiliates, or marketing partners for their own marketing or promotional purposes.
Opting Out of SMS Messages
You can cancel the SMS service at any time. Simply text "STOP" to 225-338-4119. After you send the SMS message "STOP" to us, we will send you a confirmation message acknowledging that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to join again, simply sign up as you did the first time.
SMS Help and Support
If you are experiencing issues with our messaging program, you can reply with the keyword "HELP" for more assistance, or you can contact us directly at support@reply.compassdigitalai.com or 225-338-4119.
Message Frequency and Rates
Message frequency varies based on your interactions with us and the services you have requested. Message and data rates may apply depending on your mobile carrier and plan. Compass Digital is not responsible for any messaging or data charges imposed by your wireless provider.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS technology, secure storage on protected servers, and strict access controls.
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Allow our website to remember choices you make.
- Marketing Cookies: Used to track activity and deliver targeted advertisements (with your consent).
You can control and manage cookies through your browser settings.
7. Third-Party Services and Links
Our website may contain links to third-party websites or services that are not operated by Compass Digital. We are not responsible for the privacy practices of these third parties.
We do not share your personal identification information with any third party for marketing purposes. We do not share your personal information with affiliates or third-party companies for their own marketing or promotional purposes.
We may disclose your information to trusted service providers who assist us in operating our website and delivering our services, provided they are contractually bound to keep your information confidential.
8. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to opt out of marketing communications at any time. To exercise any of these rights, please contact us using the information provided below.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. For SMS opt-in records, we retain your consent information for as long as you remain subscribed to our messaging program and for a reasonable period thereafter to demonstrate compliance.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date.
12. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Compass Digital
Email: support@reply.compassdigitalai.com
Phone: 225-338-4119
Website: www.compassdigitalai.com